About BYOB Consulting

My name is Ryan K. Craig, and I’m not a career “consultant.”

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I’m a business owner first.​

In 2014, after more than a decade in corporate retail management, I decided to build something of my own. I opened Berkshire Country Store in Connecticut and have been operating it ever since - managing staff, inventory, vendors, payroll, systems, marketing, and the day-to-day realities of running a real business. That experience changed everything.

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Because when you’re responsible for everything, you learn very quickly:

• Where money gets wasted

• Where systems break

• Where time disappears

• And how much unnecessary complexity exists in most small businesses

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Why BYOB Consulting Exists

I’ve always been naturally curious and focused on improvement. In my own business, I’m constantly looking for better ways to operate- better tools, better systems, better processes, better workflows.

Over time, other business owners started asking me for help.

In 2018, I officially launched B. Your Own B. Consulting Services (BYOB Consulting) with a simple mission:

Help small business owners save money, simplify operations, and build businesses that are easier and more profitable to run.

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Real-World Experience - Not Theory

In addition to owning my own business, I bring over 20 years of leadership and operations experience across:

• Retail management

• Financial services

• Multi-location operations

• Team leadership and training

• Sales and customer experience

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I’ve managed teams, run multiple locations, handled budgets, overseen systems, and been responsible for performance. I understand business from the inside - not from a textbook.

That’s why BYOB Consulting is different.

I don’t give advice I wouldn’t follow in my own business.

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How I Work With Clients

Most of my clients are transaction-heavy businesses - businesses that process a lot of card payments and rely heavily on POS systems and day-to-day operations running smoothly.

We usually start by:

• Reducing unnecessary costs (especially credit card processing fees)

• Then building a long-term partnership to:

• Improve systems

• Simplify operations

• Implement better technology

• Add automation and AI where it actually makes sense

• Make the business easier to run

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My Philosophy

My philosophy is simple:

Do the right thing for clients, even when it’s not the most profitable short-term choice.

That approach builds:

• Long-term relationships

• Loyal clients

• Strong referrals

• And real results

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The Mission

Help business owners build businesses that work for them - not businesses that trap them.

That’s what “Build Your Own Business” really means.

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We Can Help

If you’re a business owner who feels like:

• You’re paying too much in fees

• Your systems are more complicated than they should be

• Your business is harder to run than it needs to be

Then I’d be honored to talk.

Start with a free, no-obligation credit card processing review today!